Shut the main if the ceiling is moving.

1. Gus Ibrahim wants the water off before the ceiling opens further.
2. Clockwise on the house side of the meter. Not the city box at the sidewalk.
3. Open two faucets, one low and one high.
4. A valve that weeps when you touch it gets left alone. Say that on the phone.

The sidewalk shutoff belongs to the city. If the house valve has failed, Gus Ibrahim brings that up on the phone. Write what you already tried.